PROCESS

How we actually work.

Three phases, one team, and you always know what we're building.

THE METHOD

Every engagement starts with an Assessment. Not a discovery call. Not a sales meeting. Real diagnostic work, paid up front, that produces a working document you can act on whether you keep going with us or not.

  • WHAT HAPPENSWe get access to your store, your analytics, your stack. We run real audits, real code review, real data analysis. We sit on calls with your team if there's context only they have.
  • WHAT CHANGES FOR YOUYou go from “something's wrong but I can't pin it down” to “here's exactly what's costing me sales, in priority order, and what to do about it.” A diagnosis you can act on, a plan you can hand to anyone.
  • WHAT'S NEXTYou decide. Some clients take the plan and run with it on their own. Most decide to keep working with us, in which case the Assessment fee comes off the price of the work.

TYPICAL TIMELINE: TWO WEEKS

A WORKED EXAMPLE

What this looked like for CardsHQ.

CardsHQ is a sports card retailer on Shopify. Their storefront was buckling. Here's what each act of the engagement actually looked like.

DIAGNOSE

Their team stopped guessing. Real diagnostic work mapped what was actually breaking the storefront: bloated DOM, third-party app conflicts, image loading misconfigured at the theme level. We built a working proof of concept, just to prove the fix would work before scoping the project.

BUILD

The fix shipped. We replaced the Shopify Online Store theme with a custom headless storefront on Next.js. Mobile-first. Every image cached and lazy loaded. The homepage's mobile Lighthouse score went from 48 to 93, and it appeared on a phone in 2.9 seconds instead of 83.

PARTNER

The curve kept bending. Since March 2025. Month to month. Continuous feature shipping: upselling, drop landing pages, gift purchase, post-sale survey, Cyber Monday infrastructure. Online sales grew roughly 4× year over year, across the channels they were already running.

SALES · SHOPIFY REPORTS, JAN–DEC 2025 VS 2024 · PERFORMANCE · PAGESPEED INSIGHTS, HOMEPAGE, MOBILE, BEFORE AND AFTER THE REBUILD

Read the full case study.

Sound like the way you want to work?

Apply for an Assessment if you know what's broken. Run the Revenue Diagnostic if you don't.

Run a Revenue Diagnostic.